Email us
Write to us for help with your account, uploads, downloads or billing. Include the email address of your BigVault account.
How can we help?
We are a small team. Email is the fastest way to reach us.
Questions and answers
Storage sizes, file types, the Civitai import, what happens if you cancel, and more.
Plans and billing
Log in and open Billing, then Manage plan to move to a bigger or smaller plan, update your card or cancel.
Forgot your password?
We email you a link to choose a new one. The link works for 1 hour.
Status
BigVault is new
This is what works today and what is still coming. If something does not work as described here, please email us.
- LiveUpload files and whole folders
- LiveOne-click Civitai import
- LiveDownloads in the browser and download scripts for Mac, Linux and Windows
- BetaUsing your vault with Graydient's cloud
- Coming soonWindows desktop sync app
- Coming soonComfyUI nodes